Ebook Download Advice from a Call Center Geek: Rethinking Call Center Operations
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Advice from a Call Center Geek: Rethinking Call Center Operations
Ebook Download Advice from a Call Center Geek: Rethinking Call Center Operations
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Product details
Paperback: 90 pages
Publisher: Expivia Press (August 21, 2018)
Language: English
ISBN-10: 0692179755
ISBN-13: 978-0692179758
Product Dimensions:
6 x 0.2 x 9 inches
Shipping Weight: 6.7 ounces (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
8 customer reviews
Amazon Best Sellers Rank:
#212,390 in Books (See Top 100 in Books)
An excellent resource to ignite conversation and action within your call center. A workable resource to use for frontline managers, team leads and reps to engage them in providing solutions that mutually enhance their customer experience - all the while letting their inner child out while doing it! A must have!
Many thoughtful conclusions. Principles to lead by in the ever changing Financial Services industry Call Center world. Everyone can pick something up.
This book is extremely well done. It was clearly written by someone with extensive experience in the industry. The book is insightful and provides ideas you can implement immediately into your own call center.
Great information from someone willing to take chances in a traditional industry and find success in it!
Love the focus on hiring, culture, and having fun. Call Center environments can be tough, this is really insightful!
Awesome call center book. Love the chapters on culture and hiring. Really made us think about our current operation. Highly recommend!
I recommend it!
I highly recommend this book for Call Center Managers. It was an easy and informative read that touched on key points in the running of a Call Center. I bought 10 additional books for my team of Supervisors and Managers, they all will get a lot out of it.
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